Privacy lantern
Privacy Policy.
This policy describes the information used to respond to Grand Gaming Journeys voyage and guest enquiries.
Information you provide
The reservation request can include your name, email address, Preferred Travel Date, selected voyage, date flexibility, number of adult guests, room category, casino interests, dining and wellness preferences, accessibility requirements, message, 18+ confirmation and acceptance of this policy and the Terms of Use. The contact form can include guest name, reply email, subject, reply period, message and privacy confirmation.
Why we use it
We use the details to assess current route and room availability, understand requested hotel services, prepare a complete fare summary, respond to enquiries, make appropriate accessibility arrangements and keep a record of communications needed to progress a request.
Preferred Travel Date and adult confirmation
A Preferred Travel Date expresses an interest and is not a confirmed departure. The 18+ confirmation helps screen requests for an adult-only voyage environment; casino entry still requires separate age and identity verification aboard.
Privacy notice storage
The site uses localStorage only to remember that the privacy popup was closed, under the key crownHarbourPrivacyNotice. Form contents are not placed in localStorage.
Retention and access
Information should be retained only as long as reasonably required to answer a request, progress a booking, meet record-keeping obligations or resolve a dispute. Access should be limited to authorised team members and service providers with a genuine operational need, subject to suitable confidentiality and security controls.
Accuracy, choices and contact
You may ask the guest desk to correct or update information in an active enquiry, or ask what privacy rights apply in your jurisdiction. Requests should be sent to the ordinary text address reservations@grandgamingjourneys.com. Legal rights and permitted retention obligations vary by jurisdiction.
Changes
This policy may be updated when services, operating arrangements or legal requirements change. A revised version should identify its effective date before commercial launch.